Scopes of Work

County COVID-19 Community Equity Fund

Scopes of Work and Activities

Specific scopes of work for each CBO will be finalized once organizations are selected.

The selected CBOs shall provide culturally and linguistically appropriate outreach, engagement, test site and systems navigation (e.g., health care and other supports that promote health and well-being), and COVID-19 prevention activities (e.g., education, testing, and contact tracing) for the prioritized regions/communities and individuals/groups.

These activities may include, but are not limited to:

  • Providing COVID-19 updates, resources and relief to the community such as information on testing locations, mobile clinical network care, personal protective equipment (PPE), contact tracing, and/or social service support that promote compliance with infection control and other activities that protect and promote health and well-being. Ensure that resources are accurate, contain up-to-date information regarding COVID-19, testing, case investigation and/or contact tracing, and reach communities most highly impacted by the virus.
  • Informing community-based network about best practices and resources to prevent and address COVID-19 in their community. Provide the County with strategic guidance on community experiences with COVID-19 services and help identify gaps and solutions to best meet community needs and preferences while supporting capacity building needs
  • Identifying and disseminating opportunities for community members to stay involved in reducing health disparities related to COVID-19.
  • Performing in-language outreach services virtually (e.g. social media, online meeting platforms, phone-banking) or in settings where highly impacted communities may frequent (e.g., “neighborhood education teams” at COVID-19 testing sites, workplaces, places of worship, schools, homes, or other community-preferred events, locations, distribution points, etc.) as safety control measures and local directives permit, and engaging partners who serve and individuals who may be impacted by COVID-19 and the lack of resources regarding the social determinants of health while providing education regarding current directives, employee/employer requirements, linking them to services, including, but not limited to social services, health insurance, and medical and behavioral health services and/or COVID19-related services (e.g., contact tracing, testing), disseminating information and other items (e.g., cloth face coverings) .
  • Efforts may also entail working with partners to coordinate services with existing efforts, wherever possible (e.g., Census outreach, flu prevention) and establish referral pathways; working with community members to identify service gaps, fears, areas of improvement, and misinformation; dispelling myths and conducting rumor control; elevating community stories and preferred messaging, images, and communication channels; participating in co-creation and testing, tailoring to local needs, and/or translating of messages and materials.
  • Supporting systems navigation that facilitates culturally and linguistically appropriate connections to wrap-around services that effectively link clients to resources that are critical for successful testing and/or contact tracing. Systems navigation entails working with an individual or family to identify and address their needs, including how to comply with public health directives to isolate or quarantine successfully for those who have been exposed to COVID19 and need assistance with medical shelter. Services should also extend beyond immediate healthcare concerns and facilitate access to social services, government assistance, housing, and food. An effective, community-based systems navigation workforce additionally helps to overcome system-connection challenges, including those that preceded COVID-19.
  • CBOs that elect to provide contact tracing services must hire a unit of six (6) Contact Tracing Interviewers to one (1) Contact Tracing Supervisor.  

     Expected duties include overcoming challenges commonly associated with contact tracing to: 

      • Successfully reach a case or contact by phone
      • Develop rapport with the case or contact  
      • Obtain the needed information through an intensive phone interview process and provide education and assistance as needed 
      • Support the case or contact by answering any questions or providing any assistance needed during the isolation or quarantine period
      • Link to systems navigators who shall provide needed social and economic support services to ensure the contact can quarantine, isolate, and/or recover successfully.